Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately received Serve as the first point of contact for customers seeking technical assistance over the phone or on the issue and details provided by customers. Walk the customer through the problem-solving process Provide accurate information on IT products or services. Record events and problems and their resolution and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate
company's IT helpdesk and ensure excellent customer service. Responsibilities: Provide technical support resolution of IT problems Provide excellent customer service and satisfaction Requirements Proven experience work well in a fast-paced and dynamic environment Customer-oriented mindset and a desire to provide excellent solutions tailored to their needs. We focus on helping you reach your personal and professional goals trained and specialised recruiters. We focus on helping you reach your personal and professional goals
a Multi National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place, and able to do repetitive and tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front of people, do t
member companies, chosen for the products and services they offer. This fosters collaboration to drive your business. Members share a common ethos of customer commitment, fairness and excellence, which act Branding Serving as the 1st point of contact for customers seeking technical assistance on the phone or email Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients
member companies, chosen for the products and services they offer. This fosters collaboration to drive your business. Members share a common ethos of customer commitment, fairness and excellence, which act Branding Serving as the 1st point of contact for customers seeking technical assistance on the phone or email processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients
vendors resources where necessary. - Ensure that Service Levels Agreements are maintained between business IT. - Provide data, reporting and insights on service desk trends, informing strategies for improvement /BSc Degree. - 3 years' experience in providing help desk support. Competencies and Skills - Advanced troubleshooting communicate at all levels within the organization. - Customer service skills. - Working knowledge of systems administration
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with
you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our is up to date.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with