Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
POS24089 Alarm System Technical Support (POS24089)
Randburg
R 15 000
We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting regional sales by the customer journey.
More about the Customer Sales Assistant role
Proactively within the designated sales.
Assist the customer visits as required, ensuring that these are arranged Caring, and Quality
Experience working in a customer-facing role.
Ability to handle difficult
We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting of the regional sales by the customer journey. More about the Customer Sales Assistant role… Proactively sales within the designated sales. Assist the customer visits as required, ensuring that these are arranged Integrity, Caring, and Quality Experience working in a customer-facing role. Ability to handle difficult situations
in regards to any complains Address all major customer complaints. Manage team performance and conduct operations Experience and knowledge of the following systems: MS Office; Internet and Turfsport Market Related
you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our within ITSM tool as per the required operational processes.
Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent Meetings, Lunch Tea) - Escalate to Manager and Supervisor when required • Monitor Inbound calls received Proactively anticipate shortfalls and system problems we may experience daily System administration – Creating and staff accounts on the Vici system • Maintaining staff accounts on the Vici system • Checking of the recycle once a week to confirm all correct • Agent and Supervisor Administration on CIC • Daily adherence report
Manager/Maintenance Supervisor, assist in carrying out all scheduled and non-scheduled maintenance, servicing, fault procedures. Ensure that all prescribed safe systems of work for processes and activities derived from risk assessments Maintenance Management System. Inform the Senior Maintenance Technician / Supervisors of any spare parts manuals and work orders to perform maintenance and service to the equipment. Utilize appropriate Personal creative ways to reduce cost by streamlining processes and systems To contribute to Six Sigma, 5s and lean
Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new inspection premises. Checking parcels together with runner / supervisor before loading into the vehicle always adhere to the customers on your designated route as per route schedule and trip sheet. Ensure customer adherence on No pod queries. No stock transfers between customer shops. Maintaining and cleaning of the vehicle problems on the vehicle immediately to the dispatch supervisor Report any problems encountered regarding deliveries
to ensure the highest level of customer solutions and support services. Manage and lead a team of technical implement support strategies and processes to optimize customer service and satisfaction Collaborate with support systems, inter-departmental communication, and procedures Handle escalated customer issues and and mentorship to ensure high quality relevant service delivery and team motivation and cohesion. Remain and present reports on support team performance, customer satisfaction EDUCATION / COMPUTER PACKAGES: Bachelor's