and problem-solving skills to deliver support services for business applications. • The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
convenience channel strategy and effectively managing relationships with key stakeholders. This role therefor builds
Groups
Establish and maintain scalable relationships with key stakeholders within the Convenience
parties
Drive efficient and effective relationships by ensuring that requests, inquiries, returns
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs. 7. positive supplier relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships relationships. 9. Provide a sales engineering service to ensure correct vehicle selection. 10. Apply that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL
Outputs
Customer Management Objectives
To be actively engage and open relationships with outlets base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Outputs
Customer Management Objectives
To be actively engage and open relationships with outlets base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
and Outputs Customer Management Objectives To be actively engage and open relationships with outlets base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
processes, policies, procedures, standards and services within inter-related functional areas of responsibility
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
across business units or selling a product or service to external clients
Problem Solving
Proactive
or practices underpinning the problem.
Relationships Maintained
Others outside of own work area
maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience supplier and customer relations; and ensuring the highest quality standards and service is upheld at
action in consultation with Quality Manager and GM Ensure compliance to all regulatory and customer food safety providing information required to solve problems. Relationships Maintained
Others outside of own work snap decisions or over-analyses.
Sees relationships between various facts, figures or other information
of mediums for communication at optimal pricing Customer centricity is key to executing campaign aligned aligned to building the brand Excellent relationship management skills across multi layered internal and external lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad TEAM We at Jet are passionate about putting our customers first, working smart, fast and always doing the