QC Supervisor
Operations
Accountable for specialist outputs and initiating changes in in policies, procedures, standards and services within inter-related functional areas of responsibility ensuring conformance to internal specifications, customer, and regulatory requirements.
Equipment
(recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case, determine rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation revised settlement from Claims Manager & Supervisor Send revised settlement advise to 3rd party Attorney obtain authorisation from Claims Manager & Supervisor to appoint Attorney. Hand over file to Attorney
(recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case, determine rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation revised settlement from Claims Manager & Supervisor Send revised settlement advise to 3rd party Attorney obtain authorisation from Claims Manager & Supervisor to appoint Attorney. Hand over file to Attorney
least 3+ years working as a Contracts Manager / Supervisor or related management experience, especially to ensure optimal efficiency and high-quality service at all times.
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
manage sustainable, cost-effective route-to-market service methodologies for the Convenience Channel
Contribute
maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience supplier and customer relations; and ensuring the highest quality standards and service is upheld at