and escalating incoming customer incidents and requests. The team provides support to our global customer
To ensure all incoming incidents are responded to promptly, maintaining a confident and professional approach to all communications To accurately assess the nature of incident, following specific procedures based upon that assessment. To accurately identify the severity of the incident and appropria
people management skills for customer and 3rd party contractor support Well Conversant with all Telecom
and deliver excellent customer service. Partner with cross-functional support teams in improving tools