team. We seek a hands-on, customer-centric, target-driven Account Manager, who has a passion for delivering account management and customer service Opportunity creation Stakeholder management Creating and managing administration within the sales process and customer management A firm understanding of commerce (the sales
analyzing customer journeys and surveying customers Manage UG content to ensure maximum satisfaction analysis and improvement of customer processes and content improvement Manage OBS Inventory levels and pricing improvements Online customer journey mapping and orchestration & improvement Manage online customer experience mapping Surveying a subset of customers to understand satisfaction levels Manage all CRM / direct communication
statistics to determine customer service levels Use quality monitoring data management systems Monitor customer Analyze customer service levels Take corrective action to rectify deficiencies People Management: Manage years experience in Call Centre or Customer Relationship Management
and development of relationships with new customers and managing existing customers
Preparing and following
Responsibilities:
Responsibilities:
Management of hardware service portfolio. Customer SLA management. Day-to-day management of all service assets
Minimum requirements:
Good organisational skills Good people and customer management skills Good management skills (managing people)
/>Key Responsibilities: