schedule.
- Manage and monitor bookings with shipping (include monitoring daily stack dates)
-
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
releases to shipping line prior to container collection.
- Receive all required shipping documents:
Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and
fumigation certificate.
- Process shipping lines shipping instruction
- Prepare required trade
Handle import files from the point of release from customs through to completion and delivery of transport health, plant inspection and haz cargo • Contact shipping lines and obtain release charges • Draw up payment payment requisitions for release charges • Complete shipping line instructions • Send all necessary documentation status report with any required data • Assist shipping controllers in any aspect of registration, approval copy document, etc. as deemed necessary • Assist shipping controllers with any queries, refunds or analysis
Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
Handle import files from the point of release from customs through to completion and delivery of transport health, plant inspection and haz cargo • Contact shipping lines and obtain release charges • Draw up payment payment requisitions for release charges • Complete shipping line instructions • Send all necessary documentation status report with any required data • Assist shipping controllers in any aspect of registration, approval copy document, etc. as deemed necessary • Assist shipping controllers with any queries, refunds or analysis
in operational management, strong leadership, customer service, and HR. MANAGE FULL IMPORT FUNCTION IE: SERVICING AND EXISTING BUSINESS QUALITY CHECKS ON SHIPPING FILES FOR IMPORTS - INVOICING AND ENDORSEMENTS REQUISITIONS FOLLOW UP AND MONITOR PAYMENTS FOR CASH CUSTOMERS MANAGING RECORDS FOR IMPORTS SHIPMENTS NUMBER
client is looking for a dedicated and enthusiastic Customer Care Specialist to join their dynamic team. This involves providing exceptional customer service and support, ensuring customer satisfaction and loyalty in ties:
channel strategies to enhance market reach and customer engagement. Collaborating with cross-functional Market and Customer Insight Maintenance : Continuously monitoring market trends, customer behaviour, Management : Managing existing customer accounts strategically. Ensuring customer satisfaction, retention, growth. Customer Relationship Management : Serving as the primary point of contact for key customers. Resolving that includes managing complex and/or significant customer relationships and key/national accounts with at
channel strategies to enhance market reach and customer engagement. Collaborating with cross-functional Market and Customer Insight Maintenance : Continuously monitoring market trends, customer behaviour, Management : Managing existing customer accounts strategically. Ensuring customer satisfaction, retention, growth. Customer Relationship Management : Serving as the primary point of contact for key customers. Resolving that includes managing complex and/or significant customer relationships and key/national accounts with at
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale issues are resolved on time directly with the customer. Collect, Track, Inspect, communicate, resolve