international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join and and leader a team of customer care agents and quality assessor for an international company. Duties: Monitor Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres
(SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas for leadership and mentorship to a team of supervisors and agents, promoting professional development and high performance analytical skills with the ability to interpret data and make strategic recommendations. Excellent communication