Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
Join Our Team as a Data Analyst at MCG Group in Umhlanga, Durban MCG, a group of international businesses specializing in people-services, are on the lookout for a Data Analyst. Join us in the vibrant hub of Umhlanga Umhlanga, Durban, on a 6 month contract basis. As a Data Analyst with MCG Group, you will be working within the providing a range of reports and dashboards using our Data Engine product. Ideally having experience working automation of processes. Set up and maintain automated data processes. Produce and track key performance reporting
customer information is correctly and accurately captured onto the various sales support systems.
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA Assurance experience withing a call centre environment. Familiar with data and root-cause analysis. Reporting
and conduct regular quality assurance checks of calls and adherence to client processes and procedures Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment analysis and forecasting A good understanding of data / dialer strategies or inbound operations Experience Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment analysis and forecasting A good understanding of data / dialer strategies or inbound operations Market
customers on time.
to customers on time. Answering incoming phone calls from customers who want to place orders, request about products and services, or report issues. Capturing and maintaining all customer information accurately accurately. Using the CRM system to manage data and track orders. Liaising with production and dispatch on
to customers on time. Answering incoming phone calls from customers who want to place orders, request about products and services, or report issues. Capturing and maintaining all customer information accurately accurately. Using the CRM system to manage data and track orders. Liaising with production and dispatch on
support via various communication platforms. Data-capturing: Ability to multi-task and ensure all queries detail necessary and maintaining accuracy when capturing on relevant computer systems. Skills and Experience:
for all admin tasks within the department, capturing data into company system and maintaining database