of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
the Midrand area to give office support to other staff members, data capturing, reporting, secretarial for office, cleaning and kitchen supplies Service Calls: H/O and ASJ/Sterns x3 times per year Sending of
a highly motivated and detail-oriented Financial Data Analyst to join our clients' team. In this role analyzing financial data, generating insights, and providing actionable recommendations to support our business a related field Proven experience as a Financial Data Analyst or in a similar role Proficiency in financial skills Strong knowledge of statistical analysis and data visualization tools (e.g., Excel, Tableau, Power Collect, analyze, and interpret financial data to support business decision-making Develop financial
hospitality and entertainment industry is seeking a Data Engineer. In this role, you will manage projects technology innovations, delivering a data architecture that supports future business growth and streamlines including customers, staff, and gambling boards. As a Data Engineer, this role will allow you to work on large-scale of experience as a Data Engineer. Minimum of 3 years of experience building data pipelines including SSIS, data migration, and integration. Knowledge of building data dictionaries and dimensional data models
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Data Quality Management:
Develop and implement a data quality framework
completeness, and consistency of data within Global Markets.
Establish data quality standards, metrics
improve data quality.
Provide guidance and support to data owners and stakeholders on data quality
/>Data Governance:
Implement data governance frameworks, including data attestation
attestation and data lineage, to ensure the integrity, security, and usability of data assets within Global Markets