clients and plays a vital role in resolving daily queries and/ or overall customer satisfaction Duties & information in paper and digital form Dealing with queries on the phone and by email Greeting visitors at and reports Updating computer records using a database Printing and photocopying Maintaining office systems
act as the first point of contact for HR-related queries from employees and external partners. Your main and onboarding guides), and updating internal databases. You would be responsible for
A. Answering
decisions throughout the customer base Manage lead databases and CRM systems to track lead interactions and Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp within the Group Maintain an accurate customer database and call cycle. Manage all activity and reporting decisions throughout the customer base Manage lead databases and CRM systems to track lead interactions and Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp
decisions throughout the customer base Manage lead databases and CRM systems to track lead interactions and Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp within the Group Maintain an accurate customer database and call cycle. Manage all activity and reporting decisions throughout the customer base Manage lead databases and CRM systems to track lead interactions and Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp
throughout the customer
base
Manage lead databases and CRM systems to track lead interactions and
issues
CIT escalations
Settlement/Recon Queries
Contact Centre Support
Contact Centre
within the Group
Maintain an accurate customer database and call cycle.
Manage all activity and reporting
and ensure data integrity
unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. We also
unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. We also
you will be held liable for any claims on No pod queries. No stock transfers between customer shops. Maintaining
unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. R 1