Provide consultative Security Services to help clients protect their information, critical infrastructures, applications and key business processes against cyber threats. Understand and translate customer security and risk management needs into business solutions to enable compliance and appropriate
for a Senior Delivery Manager/Lead. This is a contract role for 6 months. Senior Delivery Manager Senior Senior delivery managers, also known as lead or principal delivery managers, have significant experience experience in delivery management. They lead complicated and high-risk projects, drawing from their vast experience following: Overseeing complex project delivery: They manage the delivery of high-risk products and services steering the direction of product and service delivery. Skills Advanced commercial and financial acumen:
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's Working together as a team to improve service delivery Helpdesk Support Providing remote support to all
will be essential in ensuring that our service delivery processes are efficient, compliant, and aligned Generative AI, Scripting in ServiceNow, Virtual Agent)
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order)
received
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Orders: Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Orders: Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and understanding of Agile Methodologies and the Software Delivery Lifecycle (SDLC) Exposure to the following would
understanding of Agile Methodologies and the Software Delivery Lifecycle (SDLC)
Exposure
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix
platforms as well as call centres and CEO’s Office.