of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to join us in a vital vital role that will carve our path forward. As a Delivery Lead, you will provide direction to IT teams responsible the full product lifecycle to ensure successful delivery of all product features. You'll support ongoing skills development for team members. Liaise with Centres of Excellence for functional and technical development feedback to the Product Owner. Ensure contracted delivery meets agreed-upon expectations without errors
Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to join us in a vital vital role that will carve our path forward. As a Delivery Lead, you will provide direction to IT teams responsible the full product lifecycle to ensure successful delivery of all product features. You'll support ongoing skills development for team members. Liaise with Centres of Excellence for functional and technical development feedback to the Product Owner. Ensure contracted delivery meets agreed-upon expectations without errors
Provide consultative Security Services to help clients protect their information, critical infrastructures, applications and key business processes against cyber threats. Understand and translate customer security and risk management needs into business solutions to enable compliance and appropriate
for a Senior Delivery Manager/Lead. This is a contract role for 6 months. Senior Delivery Manager Senior Senior delivery managers, also known as lead or principal delivery managers, have significant experience experience in delivery management. They lead complicated and high-risk projects, drawing from their vast experience following: Overseeing complex project delivery: They manage the delivery of high-risk products and services steering the direction of product and service delivery. Skills Advanced commercial and financial acumen:
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Reference: JHB000146-TR-1 Delivery Manager – Financial industry – (Insurance and Investments) We are and experienced Service Delivery Manager to join our team As a Service Delivery Manager, you will be responsible responsible for ensuring that our service delivery team delivers an exceptional customer experience that business engagement and customer satisfaction. As Delivery Manager you will manage one or more agile projects iteration on deliverables. - Ensuring the regular delivery of projects and products in accordance with Agile