of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to join us in a vital vital role that will carve our path forward. As a Delivery Lead, you will provide direction to IT teams responsible the full product lifecycle to ensure successful delivery of all product features. You'll support ongoing skills development for team members. Liaise with Centres of Excellence for functional and technical development feedback to the Product Owner. Ensure contracted delivery meets agreed-upon expectations without errors
Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to join us in a vital vital role that will carve our path forward. As a Delivery Lead, you will provide direction to IT teams responsible the full product lifecycle to ensure successful delivery of all product features. You'll support ongoing skills development for team members. Liaise with Centres of Excellence for functional and technical development feedback to the Product Owner. Ensure contracted delivery meets agreed-upon expectations without errors
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Site Agent Wynberg – Sandton – Gauteng · As a site agent you will be responsible for working collaboratively timelines by setting contractor schedules and delivery dates for specific elements of a current construction required is to be hired for the construction site agent role include good project management skills, excellent in the construction industry. Construction Site Agent Requirements Strong project management skills, as as the job role of a construction site agent requires you to ensure that large-scale projects are completed