Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 :
Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported Attention to detail and accuracy in documentation. Customer-centric approach with a focus on delivering exceptional towards risk management and issue resolution. Experience in client engagement and relationship management
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all while process
1+ years of experience in an account management, customer success or online training in appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
targets by: Actively targeting potential new customers; Weekly cold calling and canvassing; Actively company products to customers “close the deal”; Servicing of existing customers through visits and calls touch and follow up with existing and prospective customers to see if they have any additional needs or concerns; up on deliveries to customers with the warehouse, transporter and the customers and establish if they feedback to sales management in the event that customers were not completely satisfied in order for management
targets by: Actively targeting potential new customers; Weekly cold calling and canvassing; Actively company products to customers “close the deal”; Servicing of existing customers through visits and calls touch and follow up with existing and prospective customers to see if they have any additional needs or concerns; up on deliveries to customers with the warehouse, transporter and the customers and establish if they feedback to sales management in the event that customers were not completely satisfied in order for management
weekend
REPORT TO: HR Manager / Director
REMUNERATION & COMPANY BENE
BONUS EXPERIENCE: TECHNICAL SKILLS
Python D3.js GGplot algorithms Agriculture Experience Main Duties and responsibilities Translate client support Liaise with clients: Internal: Board of Directors, Head of Data Solutions, Management Liaise with with External Clients Qualifications, Experience and Skills Degree in Computer Science, Mathematics, Engineering limited experience i.e. less than 2 years in a similar role will also be considered. Experience in the Naive Bayes, SVM, Decision Forests, etc. Proven experience with data visualisation tools, such as D3.js
Training/ Teaching / Lecturing or consulting experience in Accounting/ Bookkeeping
:
managing training plans with customers Reporting on training progress of all customers that is in training Work Provide system training to customers Providing customer support, resolving customer queries, recommending uploading on to the system for new customers Training or consulting experience Bachelor's Degree in Accounting Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and Outlook, PowerPoint Excel proficiency intermediate Customer service / support experience will be advantageous R 18 000 to