To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
users for functional and/or technical design document(s). Proactively propose solutions to improve the support up the organization structure for Sales & Distribution processes and perform all relevant configuration internal testing Preparation of Sales & Distribution templates for various objects e.g., sales orders the updates required by the respective feature team(s). ESSENTIAL SKILLS REQUIREMENTS: Experience in at
users for functional and/or technical design document(s). Proactively propose solutions to improve the support up the organization structure for Sales & Distribution processes and perform all relevant configuration internal testing Preparation of Sales & Distribution templates for various objects e.g., sales orders the updates required by the respective feature team(s Important: A clear criminal record is required. NB: Working Model (AWM) charter ADVANTAGEOUS SKILLS SAP S/4 HANA IDocs Preparation of testing documents and
Service Management process, deliverables and SLA’s with stakeholders
review stock items and requirements. Manage and distribute all brand, stock, and promotional items to each support. Assist in managing the production and distribution of SAIPA brand material and marketing collateral manage CSR activities and communication. Qualification/s B Degree or equivalent qualification OR Event Management
review stock items and requirements. Manage and distribute all brand, stock, and promotional items to each support. Assist in managing the production and distribution of SAIPA brand material and marketing collateral manage CSR activities and communication. Qualification/s B Degree or equivalent qualification OR Event Management
Endpoint Management Cloud Service Strategy and it´s technical architecture with the focus on Azure Refining like upgrade & patch management as well as distribution of software Define and oversee the technical
directly with senior management and clients to analy s e data and deliver reports according to the client's resenting information through reports and visualization s . Provide technical support to the product owners dashboards prior . P rior to handing over to tester s , against the coding standards and design requirements Power BI, Tableau, Qlik V iew, S SR S SQL – Oracle or ANSI standard S QL D eveloper or similar Unix -
instruction b uild prototype s as required by the product owner and / or system architect s . Ensure Quality Software and analysis on designs included in specification s on request . Provide project planning input as required occurring. Perform t echnical h and over s of major development s to the team, support and consulting team client's requirements are met. Identify and assess r isk s during the specification process, ensuring that the software development projects to b usiness a nalyst s and U I / UX designers . Identify possible system
successful candidate will be responsible for the company’s technology spectrum strategy and supporting implementation modelling (long term forecasting of each market’s spectrum requirements according to different scenarios) requirements, define and update as required company’s spectrum strategy specifying opportunities for optimization acquisition of new).