Required
To ensure specialist 2nd tier user support on more complex processes and functionality within one of of the specialised areas of Asset Management, Inventory Management and System Administration, or Procurement Work effectively as part of a team and seek to support the team's goals; Ensure that relevant feedback with specialist knowledge in Asset Management, Inventory Management and System Administration or Procurement of mainframe environment (an advantage); Time Management; Excellent oral communication skills; Team player;
doing:
Provide day-to-day support for our in-house software applications.
Diagnose and resolve
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
to determine problems and driving the problem management process to
address root causes.
-
profile/security maintenance on all applications.
- Organize, manage, facilitate training for users
changes made that affect Application
- Create and update E-content for applications.
- Innovation
DR tests for Applications.
- Circulate communications to users regarding Application updates
- 3 years experience in providing help desk support.
Competencies and Skills
reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing efficiency analyse/implement fixes and enhancements, Release Management of scripts and code ensuring changes are tested must also have experience with DR Checks, Batch Management, Auditing Reports, Scripting (SQL, C#, JavaScript PowerShell) and have solid Infrastructure/Server Management knowledge. Please note that preference will be
Business Applications and Process Support Manager (BAPS)
KwaZulu-Natal
Service Management:
Project Management:
Vendor Management:
Key Performance Area:
Supporting Technology Strategy & Innovation
Applications strategy aligned to the functional Technology
Technology strategy and Roadmap.
years related experience as a Commercial Financial Manager within the FMCG or Cosmetics industries. KPI's
KPI's include:
General: Support the business in developing strategy, objectives, and goals;
Implement and monitor control over fixed assets; Cash Management, weekly cash flow forecasts; Lead the month-end
forecast submissions; Monitor gross margins, brand support and indirect expenses monthly in line with business
financial budgets and forecasts for all trade support / allowances and rebates. Attend customer meetings
function for the Operations Support.
Main Functions:
1. Mobile Phone Account Management (MTC &
/>