To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
them among maintenance staff
Respond to emergency calls for maintenance
Manage the set up and
all machineries.
Respond to routine and emergency calls for repairs and service.
Ensure that the
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
abilities, particularly in high-pressure and emergency situations Risk Assessment and Management: Expertise surveillance technology, access control systems, and emergency response protocols. Experience with security operations requirements. Emergency Response Planning: Expertise in developing and implementing emergency response plans Experience in coordinating with law enforcement, emergency services, and other relevant agencies during security
abilities, particularly in high-pressure and emergency situations Risk Assessment and Management: Expertise surveillance technology, access control systems, and emergency response protocols. Experience with security operations requirements. Emergency Response Planning: Expertise in developing and implementing emergency response plans Experience in coordinating with law enforcement, emergency services, and other relevant agencies during security
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
computing technologies, business drivers, and emerging computing trends. Websites including create, configure ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities