Reconciling complex accounts that have been escalated from the AR team. Monitoring debtor balances to Follow up on overdue invoices and payments and escalate as necessary. Look for ways to improve debt collection
(invoices, credit notes, surcharge) Deal with escalated debtors queries and problems Address queries with
related enquiries in the absence of the advisors; escalate as and when necessary. Assist dependants with
related enquiries in the absence of the advisors; escalate as and when necessary. Assist dependants with
timely manner. Troubleshoot and diagnose problems, escalating complex issues as needed. System Administration:
accurate reporting with appropriate levels of escalation to enable effective decision-making Ensure integrated
appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship
Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental cooperation and synergies
continuously monitor until issues are resolved; escalate when necessary. Responsible for the receipt, checking
parents and/or guardians to resolve queries and escalate if necessary. Co-ordinating the teaching and learning