basic office support functions and effectively escalate IT related issues to the Helpdesk. Keep record staff. Management of all Software licences and escalating to IT helpdesk. Keeping IT equipment e.g. Tablets
basic office support functions and effectively escalate IT related issues to the Helpdesk. Keep record staff. Management of all Software licences and escalating to IT helpdesk. Keeping IT equipment e.g. Tablets
of scrap is increased and optimized Resolve or escalate all customer queries/complaints according to relevant the Industrial Business Development Manager for escalation to the Technical/ Marketing team on an ongoing reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing area (critical for CRM purposes). • Resolve or escalate all customer queries/complaints according to relevant accordance with budget Compliance • Resolves or escalates all customer queries / complaints according to
skills (written and verbal) Ability to handle escalations and take ownership Decision making ability If
● Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe
and suppliers Communicates matters requiring escalation to Manufacturing Manager, Operations Manager Directors as appropriate. Managing relationships and escalations with suppliers for all equipment Other Duties
and suppliers Communicates matters requiring escalation to Manufacturing Manager, Operations Manager Directors as appropriate. Managing relationships and escalations with suppliers for all equipment Other duties
solutions in line with guidelines provided or escalate more complex problems to superiors, providing
Promote diversity within the team. Handle all escalated queries and on the floor queries Ensure smooth
Promote diversity within the team. Handle all escalated queries and on the floor queries Ensure smooth