accurate responses. SARS Liaison: Facilitate the escalation and finalisation of client queries with SARS timeframe. Regular review and escalation of outstanding queries. Timely escalation of SARS operational queries
tasks on time with high quality
resolution. Accurate logging of all ticket information Escalating promptly allocating unresolved incidents to 2nd priorities with promptness, efficiency, and ease. Escalate Incidents at risk of breaching Service Level Agreement
business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
payments and keep a log of all client contact. Escalate problematic invoice payment problems to fee earners in need and monitor and record payment status. Escalate outstanding invoice payments to Finance Credit
payments and keep a log of all client contact. Escalate problematic invoice payment problems to fee earners in need and monitor and record payment status. Escalate outstanding invoice payments to Finance Credit
applications
Incident management processes Initiate the IT escalation process, when required Process email requests
within deadlines.
within deadlines.