installing, maintaining, and repairing elevators, escalators, and other vertical transportation equipment regulations and guidelines. Install new elevators and escalators, including electrical work, wiring, and programming control systems Maintain and repair elevators, escalators, dumbwaiters, and other vertical transportation
customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main R
customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities
to ensure high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
inter-departmental communication, and procedures Handle escalated customer issues and provide resolutions Monitor handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
contact for client inquiries, concerns, and escalations. Technology Adoption and Client Success: Promote Proactively address client concerns, issues, and escalations to ensure a high level of client satisfaction
such as (Dispo , Dead, Meetings, Lunch Tea) - Escalate to Manager and Supervisor when required • Monitor
internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project
professional manner.
identification of key risks and issues, and their escalation Responsible for removing barriers and risks through