Escalation
Query Escalation Activity Description: Escalation Management Commission Escalations Investigate and resolve resolve commission escalations. C2 General Engage Account Managers and Partners on the query progress
KPI
o Failed Collection Management- escalate to LSP management
o Manage Export deliveries
o
logistics •Manage conflict as it arises and escalate to management. What You Bring: •Experience with technologies
logistics Manage conflict as it arises and escalate to management. Experience with technologies and best
logistics
•Manage conflict as it arises and escalate to management.
What You Bring:
•Experience
further investigation and resolution. Escalating to management in said event/circumstances as described
issues of major or repeated incidents and escalations to NOC Manager - Incidents reported immediately. Ensure provide escalation level assistance on incidents. - Obtain and provide feedback to senior management as and issues of major or repeated incidents and escalations to NOC Manager - Incidents reported immediately. Ensure provide escalation level assistance on incidents. - Obtain and provide feedback to senior management as and
issues of major or repeated incidents and escalations to NOC Manager - Incidents reported immediately. Ensure provide escalation level assistance on incidents. - Obtain and provide feedback to senior management as and
This Position is a Hybrid work from home position, Based at the ITS Head Office in Midrand for occasional meetings and events, as well as at customer sites during project delivery. This position reports to the CTO. The role provides for scoping, management, delivery and escalation support for techni