passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
cost-effective solutions. Work Closely with the Exec Manager on Key Growth Objectives and strategic costings
Golden Gate Command Line (GGSCI), Golden Gate Cloud Service (GGCS), and Golden Gate Microservices Solid understanding / Kafka), GG Directors and Cloud Console Cloud Services GG Architecture Solid understanding of high availability availability and disaster recovery requirements System infrastructure knowledge, understanding of Linux (OEL), Windows DIPC, GGCS, GG Directors, GG Plug-ins, Cloud Infrastructure, Linux / Solaris / Windows Operating System
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding
of the following technologies: ASP.NET, C#, Web services, Web APIs and SQL programming. ML.Net would be Support the deployment of new IT systems and infrastructure. Diagnose problems using a logical approach JavaScript/Typescript. Web Service development using .Net. Use of and RESTFul APIs. Use of SOAP Web Services. CLR development
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is Sotho
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate