preparation of monthly SLA reports and being the first line of contact for SLA customers with queries, minor reports required on client account status Provide first line support to SLA clients Collaborate with development
provide internal training and support, and offer first-line support to end-users. Write SEI reports, handle
met. Build client relationships by providing first line support, standby and acting within mandate. Ensure
met. Build client relationships by providing first line support, standby and acting within mandate. Ensure
within an assigned market segment
met. · Build client relationships by providing first line support, standby and acting within mandate. ·
met. · Build client relationships by providing first line support, standby and acting within mandate. ·
prioritisation methods e.g. Agile PM/Scrum Providing a first line support role for online and CEO escalations in
certification is a prerequisite. User Support: First line support: provide timely and professional technical
domain of expertise in a constructive way. Provide first line support and root cause analysis of production