Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution
First Line Support Engineer (Azure) Please note: This position is an in the office position and candidates seeking a dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated Newlands, Western Cape. The role involves providing first-line technical support to end-users through various
experience in a First-Line Support environment with the proven technical ability to perform First-Line Support Experience/Skills - At least 1 years' experience in a First-Line Support environment. Good understanding of the industry. Proven technical ability to perform first-line support to end users within the current IT landscape
maintain quality and safety standards (BRC, IFS), first line technical maintenance of machinery, reaching
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries, minor reports required on client account status Provide first line support to SLA clients Collaborate with development
formulas Client resolutions and acting as the first line of contact for client enquiries, needs or concerns
formulas Client resolutions and acting as the first line of contact for client enquiries, needs or concerns
Key Responsibilities Technical Support: Provide first line technical support to end users via phone, email
Management escalation Escalation of queries – first line escalation queries Personal attributes Ability
Management escalation Escalation of queries – first line escalation queries Personal attributes Ability