internal training and support, and offer first-line support to end-users. Write SEI reports, handle application
Build client relationships by providing first line support, standby and acting within mandate. Ensure
Build client relationships by providing first line support, standby and acting within mandate. Ensure
an assigned market segment
certification is a prerequisite. User Support: First line support: provide timely and professional technical
· Build client relationships by providing first line support, standby and acting within mandate. · Ensure
· Build client relationships by providing first line support, standby and acting within mandate. · Ensure
prioritisation methods e.g. Agile PM/Scrum Providing a first line support role for online and CEO escalations in the
required on client account status Provide first line support to SLA clients Collaborate with development
expertise in a constructive way. Provide first line support and root cause analysis of production issues