and web-chat First contact resolutions of applicable quesries or transactions Deal with First level of escalations
and web-chat First contact resolutions of applicable quesries or transactions Deal with First level of escalations
Clear criminal record and credit history No Date of First Appointment (DOFA) in Financial services industry
any escalated requests. Maintain a high degree of first-time resolution for support queries. Manage and
Marketing tools Experience working within the ICT sector Tech Savy Working knowledge of market research, surveys