strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the allocated strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring
the marketing strategy in line with published marketing calendar. In line with pricing and product strategies of mediums for communication at optimal pricing Customer centricity is key to executing campaign aligned analysis on effectiveness of marketing campaigns- relative to competitors and identifying corrective actions avoiding Able to manage activations and events in line with brief and brand identity Travel is required Integrated Marketing Communications Media and Public Relations Marketing Digital Literacy Preference will be
the marketing strategy in line with published marketing calendar. In line with pricing and product strategies of mediums for communication at optimal pricing Customer centricity is key to executing campaign aligned analysis on effectiveness of marketing campaigns- relative to competitors and identifying corrective actions avoiding Able to manage activations and events in line with brief and brand identity Travel is required Integrated Marketing Communications Media and Public Relations Marketing Digital Literacy Preference will be
proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance and maintaining production computer systems in a customer facing support environment of at least 5 years
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and Success Factors Customer Perspective Communication Routine communication with customers or clients Problem procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
& packaging lines
Finance and Insurance duties Arranging finance for customers who want to purchase vehicles Taking down finance of Business - short term, long term, commercial lines CPD to be up to date and all cycles completed as
Finance and Insurance duties Arranging finance for customers who want to purchase vehicles Taking down finance of Business - short term, long term, commercial lines CPD to be up to date and all cycles completed as