handbook, hotel policies and procedures, coaching, training, and correcting where needed.
As part of inform all overnight staff of nightly activities, group and special arrivals, requests, and repeat guests scheduling, assigning nightly work, conducting training, counselling and evaluations, and delivering recognition
with supporting working papers and schedules. Facilitate budget revision and realignment as required and
with supporting working papers and schedules. Facilitate budget revision and realignment as required and
based on coverage needs. • Administration of user/group roles to optimize contact center performance. •
specific targets for individual products Conduct training with retail staff on listed lines as well as any
specific targets for individual products Conduct training with retail staff on listed lines as well as any
involves using agreed SOPs and ensuring all guest and group payments are made within predetermined timelines
regular guest service, menu, sales, and standards training with staff so that they can offer world-class