/>Overview: We are looking for a Guest Assistant to join our clients esteemed wine estate offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during br />
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX Ensures world-class personalised service is delivered to the guests, in all locations, by effectively directing the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX Ensures world-class personalized service is delivered to the guests, in all locations, by affectively directing the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX Ensures world-class personalized service is delivered to the guests, in all locations, by affectively directing the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance
the waitstaff to ensure efficient and effective service.
providing a warm and professional welcome to all guests. This role includes managing check-in and check-out addressing guest inquiries, and ensuring a seamless and pleasant experience for all guests. Key Responsibilities: Responsibilities: Guest Services: Greet and welcome guests with a friendly and professional demeanor. Perform information about hotel facilities, services, and local attractions. Handle guest inquiries, complaints, and requests requests promptly and courteously. Ensure guest satisfaction by addressing and resolving issues promptly
ensuring that guests receive an exceptional dining experience. This includes managing the service team, coordinating high standards of service and cleanliness. The Head Waiter plays a key role in guest satisfaction by providing providing attentive, courteous, and professional service. Key Responsibilities: Team Leadership : Supervise effective service. Train and mentor new staff members, ensuring they understand and follow hotel service standards regular briefings with the service team to communicate daily specials, guest preferences, and other relevant
of the estate, ensuring that every guest receives impeccable service and enjoys their visit. You will work
Responsibilities:
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Guest Services:
Customer Service: