knowledge in ITSM tools, incident, problem and change enablement
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation knowledge in ITSM tools, incident, problem and change enablement Excellent analytical and problem-solving experience with specific focus on IT Service Management Change Enablement module Capable of providing training
(new) business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management and technical
business processes.
Azure or AWS
ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned Development of new functionality (backend, frontend) Changes to the existing solution Development and further
version control systems like Git to manage codebase changes and collaborate with other developers. Application
version control systems like Git to manage codebase changes and collaborate with other developers.
system and providing support Executing the required changes through configuration Executing the analysis and
providing support