customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating
ensure actions are workable collect any problems and help through the head office with countermeasures to
Delegates fully and creates opportunities which help others to develop their potential. Identifies inequalities
failures and take necessary corrective action in consultation with Quality Manager and GM Ensure compliance
allocated strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs