Join our prestigious 5-star hotel, where luxury meets unparalleled guest experiences. We are seeking seeking an experienced and dynamic Hotel Operations Manager to oversee and enhance our daily operations, ensuring ensuring exceptional service and financial success. Manage daily hotel operations to achieve customer satisfaction satisfaction and financial goals. Oversee and coordinate hotel departments such as front office, housekeeping, revenue and minimize costs. Monitor and analyze guest feedback to implement improvements as needed. Lead
Join our prestigious 5-star hotel, where luxury meets unparalleled guest experiences. We are seeking seeking an experienced and dynamic Hotel Operations Manager to oversee and enhance our daily operations, ensuring ensuring exceptional service and financial success. Manage daily hotel operations to achieve customer satisfaction satisfaction and financial goals. Oversee and coordinate hotel departments such as front office, housekeeping, revenue and minimize costs. Monitor and analyze guest feedback to implement improvements as needed. Lead
Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
Customer Service Administration Officer to join our client’s Corporate and Financial Services team. The Customer Service Officer role is to to provide the highest possible standard of customer service ensuring communication skills; Administration and Customer Service experience; Highly motivated and able to work autonomously Provide administration, cash handling and customer service duties; Recording and registering of all documents policies and procedures; Provide excellent customer service in both face-to-face situations and on the telephone;
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards operation of IT services. Focusing on continual service improvement to enhance service delivery and process
The main responsibility of the Service Manager is to proactively develop and manage the workshop business contributing to the profitable growth of Scania. The Service Manager ensures that customers have great confidence the workshop through the provision of excellent service by managing employees and customer relationships Leading and motivating the workshop and service staff and Services Salesman personnel. ▪ Workshop customer met and services are developed to meet the future needs of the customer. ▪ Workshop Service solution
Certificate in Hotel Management (ESSENTIAL) Minimum of 3 years' working experience in guest relations at at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverages and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge team service operations
Certificate in Hotel Management (ESSENTIAL) Minimum of 3 years' working experience in guest relations at at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverages and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge team service operations
program and providing exceptional wine service to our guests. Your duties will include curating and updating conducting wine tastings and educational sessions for guests, and ensuring proper wine storage and inventory aligns with the lodge's culinary offerings and guest preferences. Establishing relationships with wine conditions. Wine Service: Providing attentive and knowledgeable wine service to guests, including suggesting proper service techniques and etiquette. Conducting wine tastings and educational sessions for guests to