Proficient in implement, maintaining and continuous improvement of IT Service Management processes and practices align IT services with business objectives Duties: Perform the role of subject matter expert (SME) on ITSM quality assurance, monitoring, and analyzing performance issues to ensure service standards. Supporting of IT services. Focusing on continual service improvement to enhance service delivery and process efficiency
security tests Proactively propose solutions to improve the support of (new) business processes Support organization structure of Materials Management and perform all relevant configuration for example Purchase structure, etc Preparation of testing documents and perform internal testing Preparation of Master Data templates
tests
decisions. Research and make suggestions on how to improve our existing systems. Analyse, diagnose and resolve software applications. Advise on areas that could be improved on and keep up to date with new trends in software surrounding Pretoria areas. Willing to work overtime. Perform standby duties. Have clear Credit and Criminal
define SLAs. Proactively propose solutions to improve the support of (new) business processes. Action other module consultants. Monitoring SAC System Performance 1st and 2nd level support of the following technologies:
SLAs.
decisions. Research and make suggestions on how to improve our existing systems. Analyse, diagnose and resolve software applications. Advise on areas that could be improved on and keep up to date with new trends in software surrounding Pretoria areas. Willing to work overtime. Perform standby duties. Must have a Valid Driver's License
assigned applications. Controls the measures to improve operational quality for the assigned applications operation KPIs and defines the necessary measures to improve quality or the assigned application Monthly
infrastructure teams Continuously working on improving operational stability Work on automation of platform stakeholders and development teams in constantly improving our Endpoint Management platforms' stability and