secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls Office programs. If interested, kindly email our Human Resources team at adminmhrfinancialservices.co.za
quality performance. Additionally, the Senior Quality Analyst assesses the quality of performance of contact staff, monitors communications, and recommends improvements to enhance the overall customer experience.
• Lead Quality Initiatives: Champion quality improvement initiatives and projects. Collaborate with internal Monitor and report on the effectiveness of quality improvement initiatives.
• Audit Management: oversee Center Quality Assurance: Assess the quality of performance of contact center staff who interact with customers
adjust sales strategies accordingly. Oversee the performance of distribution channels and ensure optimal stock providing guidance and support. Conduct regular performance evaluations and implement development plans for team members. Foster a collaborative and high-performing team environment. Ensure high levels of customer stakeholders. Collect and analyze customer feedback to improve service quality and product offerings. Prepare identify trends, opportunities, and areas for improvement. Utilize CRM systems to track sales activities
a high-level view, in order to boost performance and improvement. This includes a map of the Change impact REQUIREMENTS: • Degree in Industrial Psychology/ Human Resources or related field • Change Management Qualification-
a high-level view, in order to boost performance and improvement. This includes a map of the Change impact REQUIREMENTS: • Degree in Industrial Psychology/ Human Resources or related field • Change Management Qualification-
Key Performance Areas: (not totally inclusive): Full responsibility and accountability for collecting business ethics on continuous development of our human capital as the key resource to our success in the
s and sets the machines before production and perform test runs of the initial batches
applicable ISO17025, ISO17034, ISO13485 etc. KEY PERFORMANCE INDICATORS: Establish, document, implement and Radiation Protection training and awareness programs Perform regular SHEQ briefings, inspections and job observations evelopment and implementation of SHEQ performance metrics and key performance indicators Provide SHEQ guidance SHEQ management. Foster a culture of continuous improvement in SHEQ practices. Compile internal and external Radiation protection compliance, legislation and performance Behavior based safety Data gathering, analysis
applicable ISO17025, ISO17034, ISO13485 etc. KEY PERFORMANCE INDICATORS: Establish, document, implement and Radiation Protection training and awareness programs Perform regular SHEQ briefings, inspections and job observations evelopment and implementation of SHEQ performance metrics and key performance indicators Provide SHEQ guidance SHEQ management. Foster a culture of continuous improvement in SHEQ practices. Compile internal and external Radiation protection compliance, legislation and performance Behavior based safety Data gathering, analysis
analyse support metrics, identify areas for improvement, and implement corrective actions. Provide guidance Prepare and present reports on support team performance, customer satisfaction EDUCATION / COMPUTER PACKAGES: and/or implementing special projects and action to improve and maintain a high standard of innovative and needs (e.g. training, documentation, KPI's, performance reviews, etc. ) within their department or the