looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
the case is finalized and to maintain contact with IFA or client during this process. This person will need Completeness and accuracy of instruction from client/IFA o Proof of payment or money transfer o FICA requirements off times. . § Attending to queries from clients, IFA's and internal customers and responding to queries queries on time and diligently. § Providing clients/ IFA's with superior levels of service § Maintaining records records of all interactions with clients / IFA's on Siebel CRM. § Correct and timeous rectification of
the case is finalized and to maintain contact with IFA or client during this process. This person will need Completeness and accuracy of instruction from client/IFA o Proof of payment or money transfer o FICA requirements off times. . § Attending to queries from clients, IFA's and internal customers and responding to queries queries on time and diligently. § Providing clients/ IFA's with superior levels of service § Maintaining records records of all interactions with clients / IFA's on Siebel CRM. § Correct and timeous rectification of
serviced contract. Manage the relationship with the IFA and his staff on an on-going basis; by ensuring the
serviced contract. Manage the relationship with the IFA and his staff on an on-going basis; by ensuring the
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
recruit new members. • Discipline / Business Process: o Manages Member Complaints o Manages Member Compliance Compliance o Manages and Performs Member Audits o Manages Registration of New Members o Oversees Compliance Arbitrations Arbitrations o Overseas Demarcation Disputes o Manages Member Relationships
Our client is a group of independent member companies, chosen for the products and services they offer progress drive our members to offer ever-better solutions for your business. Members share a common ethos which act as an anchor for all business practice. Member companies are operational in the following business