ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily monitoring systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high and distribution functions by improving customer service through analysing, evaluating, and optimising related related processes. Establishing and communicating service and performance metrics, monitoring and analyzing KPI/target is not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if
are accurate and correct.
requirements of the customer • Evaluate and follow up on service levels • Liaise with various departments within staff • Drive skills development of staff through training and other initiatives as regularly as required
requirements of the customer • Evaluate and follow up on service levels • Liaise with various departments within staff • Drive skills development of staff through training and other initiatives as regularly as required
reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing experience
reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing experience
Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfillment process, or even launching new products and services, NSS is a place to learn and grow. Review and
address poor performance.
Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfillment process, or even launching new products and services, NSS is a place to learn and grow. To manage,