Kassel the Conformity of Group Quality Standards, inbound and outbound quality audits, supplier process and defined criteria from Kassel K-VO-Q. Implement inbound and outbound product audits at the Cape Town &
Kassel the Conformity of Group Quality Standards, inbound and outbound quality audits, supplier process and criteria from Kassel K-VO-Q.
outbound call volumes and be available to receive inbound calls. Call Quality Maintain a high level of professionalism
outbound call volumes and be available to receive inbound calls. Call Quality Maintain a high level of professionalism
status of requests and ad-hoc requests; Facilitate inbound communication via the Call Centre during peak hours;
applied consistently throughout the units. Drive inbound, outbound and in–process quality control in line