the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required required with 1 year UK experience. UK campaign (lead gen). Working days: Monday – Friday. No weekends. One of
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is capturing on relevant computer systems. Skills and Experience: Excellent command of the English language and Etiquette: Excellent computer literacy skills. Experience in a similar environment - advantageous. Grade
looking customer service agents with previous Airport Operations experience to service USA customers reservations and interacting with guests, travel agents and internal departments. Book individual and group candidates with the following experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew Crew member Reservations Agent Previous experience with native GDS desktop: Sabre Red Application Guaranteed
and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support Minimum 6 months International inbound/outbound telesales experience gained within the last 12 months
Assurance (QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre (including root cause), providing reporting at campaign, agent and work process levels, making recommendations minimum requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar with
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
adherence to client processes and procedures Ensure Agents and Team Leaders are paid according to Company with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert Refers issues not covered by procedures or prior experience to the line manager May refer to regulatory requirements them with a ratio of 1 Operations Manager to 70-90 agents. Usually work in a team of up to 6-7 colleagues