customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
the bank, finding exceptions and bringing visibility to drift between expected money in the bank and
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
and reviewing cashbooks, and performing monthly bank account reconciliations Preparing and managing ad
may be required to assist with answering incoming calls as and when required Keep in contact with the office filing, stationery / inventory control, assist with banking, and fulfil certain switchboard duties (relief able to work after hours as and when required Be on call 24 hours a day and available on short notice General
may be required to assist with answering incoming calls as and when required Keep in contact with the office filing, stationery / inventory control, assist with banking, and fulfil certain switchboard duties (relief able to work after hours as and when required Be on call 24 hours a day and available on short notice General
Account Reconciliation:
detailed records of financial transactions. Reconcile bank statements and financial ledgers (can be taught)