To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound outbound calls and email responses Provide actionable data to internal support groups Analyze statistics procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage
This global company provides innovative logistics services across similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Field Service Engineers inventory once they have provided feedback on parts used
Authorizing
Provide support to partners in the following areas:
improvement initiatives. This opportunity will provide the successful candidate with exposure to various established prioritisation methods e.g. Agile PM/Scrum Providing a first line support role for online SLT/CBU/VB/App Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance Monitoring Interpreting eCommerce dashboards and trends and providing valuable insights to improve the overall customer
improvement initiatives.
This opportunity will provide the successful candidate with exposure to various sales and ecommerce
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Field Service Engineers' inventory once they have provided feedback on parts used Authorizing job cards and position Monthly plus Basic salary, medical aid, provident fund
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Field Service Engineers' inventory once they have provided feedback on parts used Authorizing job cards and position Monthly plus Basic salary, medical aid, provident fund
customers in the assigned region (or market segment). Provide information on the company's products and services those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing quotations for current and prospective customers. Providing Information on Sales to Management Supply management discussions with colleagues and attending relevant training sessions. Keep abreast with market conditions Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site
customers in the assigned region (or market segment). Provide information on the company's products and services those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing quotations for current and prospective customers. Providing Information on Sales to Management Supply management discussions with colleagues and attending relevant training sessions. Keep abreast with market conditions Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site