and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
and providing them with excellent service. It is imperative that accurate information is provided to the the customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities:
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
meeting and exceeding monthly sales targets through inbound and outbound telephonic selling.
You will responsibilities:
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of retention criteria and loss ratios in order to provide an improved customer experience and retain the full qualifications advantage Previous contact Centre experience in a sales or retention environment
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of retention criteria and loss ratios in order to provide an improved customer experience and retain the full qualifications advantage Previous contact Centre experience in a sales or retention environment
responsibilities:
incoming calls and emails from clients regarding technical issues and authorization requests Provide expert authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to ensure timely well as relevant industry regulations Provide regular reports on call center activities, issues resolved resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive fleet management industry Previous experience in a call center environment is highly advantageous Strong