Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Position:
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated to):
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach Ensuring that all queries are dealt with in a professional manner within the required timeframes. Resolving Resolving any queries regarding products or services. Following-up on orders to ensure delivery by specified
Permanent job opportunities available for recent graduates to join an innovative and fast-growing insurance company based in Bryanston. We seek to employ individuals with good communication and interpersonal skills, good problem solving and analytical skills, ability to learn quickly and work well i
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach Ensuring that all queries are dealt with in a professional manner within the required timeframes. Resolving Resolving any queries regarding products or services. Following-up on orders to ensure delivery by specified
I am seeking a Customer Service Clerk with Hospital and Pharmaceutical experience. Syspro Knowledge an from the correct facility) Manage customer queries Ensure customer satisfaction Manage general admin Medical Industry an Advantage Experience in Customer Services Imperative R10 000pm to R15 000pm
looking for experienced Hair Product sales professionals. If you are ambitious and determined to succeed representatives to market our hair products to salon's, customers and clients. Present, promote and selling of hair existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships out and follow up on customer leads Supply management with reports on customer needs, problems, interests activities, and potential for new products and services. Continuously improve through feedback Training
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
currently looking for a Professional Senior Architectural Technologist / Professional Architect T he successful skills. B.Tech Architecture/ M.Arch (Prof) SACAP (professional category) Minimum of 10 years' work experience
Customer Service Agents
Based JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end end-to-end service.
Main Responsibilities will include but will not be limited to :