Catalogues
operation. Continual service improvement. Incident and Problem Management: Define the process and RACI to ensure Meet business expectations. Uphold the Incident Management image, dazzling customers. Ensure team productivity Drive results ITIL Process: Incident, Problem, and Configuration Management Solid understanding of the Firewall, Storage skills Incident trend analysis skills Stress management Analytical thinking Customer Matric/Grade 12. ITIL Foundation Course or ITIL Incident Management Certification. 10 years of working experience
(Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management
resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying and re-occurrences, in order to assist with Incident management. Utilising various resources to resolve critical
service improvement
Incident and problem management
related roles, such as project manager, or incident manager.
improvement Audit, inspections and control Incident management Compiling Safety Files Typing, Scanning,
/>Production System Monitoring and Incident Management
resources. Incident Management: Develop and implement incident response protocols to effectively manage operational