management. Incident & Problem Management - Establish and maintain Incident and Problem Management processes teams. In-depth knowledge of Incident, Problem, Change, and Release Management processes and tools. Good
standards and SLAs Participate in incident, change, and problem management processes Collaborate with Agile
management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
and SLAs
Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow
service improvement
Incident and problem management
operation Continual service improvement Incident and problem management Defining the process and RACI for ensuring Innovation Drives results. ITIL Process: Incident Problem and config management Solid understanding of systems
management; Establish and maintain incident and problem management processes to minimise service disruptions teams; In-depth knowledge of incident, problem, change, and release management processes and tools; Strong
delivery requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation