of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job Specific Requirements / Knowledge Requirements
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Personal Assistant required in Sandton, Johannesburg Administration Book keeping and record keeping Business
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
are to: Gather, analyze and document business requirements for Discovery Life's “Quote and apply” applications and web-based). Analyze and document business requirements needed to migrate the existing non-web-based Product specs and translate the requirements into Business requirements needed for Systems development present the solutions. Compile the Functional Requirements Specifications which includes, but is not limited stakeholders to produce and obtain sign off of Business requirements Essential: Analytical Planning and organizational
adaptive Insurance Specialist is required for our Head Office - Legal department. Insurance Cover management management. Management of Insurance Brokers. Annual Insurance renewals. Claims Management. Cell Captive Captive management. Comply with the requirements of the quality management system. Training. Process improvement Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the logistics logistics industry Knowledge and understand insurance products, specifically relating to the logistics industry
adaptive Insurance Specialist is required for our Head Office - Legal department. Insurance Cover management management. Management of Insurance Brokers. Annual Insurance renewals. Claims Management. Cell Captive Captive management. Comply with the requirements of the quality management system. Training. Process improvement Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the logistics logistics industry Knowledge and understand insurance products, specifically relating to the logistics industry
the telecommunications sector is seeking for an Insurance Product Manager on a contract duration of 12 months wealth of insurance experience to enhance the creation and development cutting-edge insurance products bridging the gap between telco capabilities and the insurance opportunities that exist, ensuring that the 7 their unique markets. Responsibilities: Champion Insurance Management Product Strategy & Execution Spearhead professional experience with experience at an insurance product development in banking bank, telco, or