service desk, desktop support, network support, etc.
Teams
high-quality technical support to both technical and non-technical end users while supporting a wide range of equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a dynamic required between customer's sites and providing support to other areas of the business where required. hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable
Experience & Qualifications
The support engineer needs to be proficient using technology and
configurations. The support engineer will be required to travel between customers sites and provide support to other
Teams
SOPs, and Office SharePoint sites. Onsite IT Support IT Procurement: Oversee the IT procurement process Africa, and Luxembourg to ensure comprehensive IT support for staff in these regions. Bachelor's Degree,
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:
/>- Assist with escalations from 2nd line support engineers
- Technologies include (but not limited
understanding of the SAP ecosystem with knowledge of integration enabled by the following:
experience with integration development and support. Experience working with one or more integration platforms like Workato. In-depth understanding of various integration technologies, protocols, and formats: Rest with construction of system architectures that enable well-integrated transactional, collaborative solutions, including RESPONSIBILITIES Plan, develop, test, and deploy integrations and automation between various on-premises and process flows into opportunities for automation/integration while providing feedback towards optimization