JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification Experience with VIP and End-user support Experience with technical documentation and standard operating troubleshooting and maintenance topics Interact with an international product team, external providers, vendors and
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience travel extensively, for up to 2 weeks at a time (international). Excellent interpersonal and organizational (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting conducting and after care related to TLM activities. Support with the documentation of infrastructure components
rience with VIP and End-user support
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service working experience in IT Service management Strong technical knowledge in ITSM tools, incident, problem and fundamentals, CSDM, CMDB). Team-Player (working in an international environment and team). Extensive experience experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) platforms key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring
experience in IT Service management
Development Cycle are executed: Preparation of system/technical documentation (as per ISO standards) System testing/parallel testing/parallel runs System implementation System audits/quality assurance Back-end : Linux RDS (PostgreSQL) executed: Preparation of any additional system/technical documentation. Engauge in Knowledge Transition of hosted system. System implementation. System audits/quality assurance. Strong interpersonal and communication (both verbally and written) with both technical and non-technical NB: If you are a motivated individual
relevant experience. Experience working in international teams. Business process knowledge in Purchasing Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS SAP Analysis for Office is beneficial. coordination of the technical implementation as well as the definition and execution of technical test cases. requirements with the business departments. Your technical background should enable you to understand the complexity of the existing solutions in place and support them with a high degree of competence Important:
Cycle are executed: