Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
cabinetry and harware business is looking for an Internal Sales Rep - someone with customer services experience clients with showroom walk throughs. Assist external sales reps with their quotes and orders. Liaise with the
in Marlboro is looking for a target-driven internal sales consultant to handle customer queries and upsell sell products to existing clients Assist External sales representatives with ad hoc duties Experience in
supplied leads of already interested clients into a sale / Existing clients To be aggressive in closing deals and reliable client experience possible. Call Centre Sales experience preferably Financial Sector Background speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement and / or chats (internal and external) Logging cases / tickets for customers (internal and external) on on the Case Management System (CMS) and manage the relevant cases / tickets within the SLA Accepting documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments feedback and escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on
cabinetry and harware business is looking for an Internal Sales Rep - someone with customer services experience clients with showroom walk throughs. Assist external sales reps with their quotes and orders. Liaise with the